Privacy Policy
Contranomics LLC
Last updated: November 14, 2026
1. Who we are and what this policy covers
Contranomics LLC ("Contranomics", "we", "us") provides an online service that helps companies model, review and approve technology deals (the "Service"). This policy explains how we collect, use and share personal information through the Service and our website, contranomics.com.
The Service is built for businesses. Our customers are organizations ("Customers"), and the people who use the Service on their behalf are "Users".
This policy does not cover how our Customers handle information. When we hold deal data for a Customer, we do so under our agreement with that Customer (see Section 4).
2. Information we collect
We collect the information below to run the Service.
| Category | Examples | Where it comes from |
|---|---|---|
| Account information | Name, work email, job title, company, role in the Service | You or your organization's administrator |
| Customer Data | Deal models, customer names, prices, discounts, costs, approval notes, comments, uploaded evidence files | Users entering or uploading it |
| Activity and approval records | Who created, changed, approved or exported a deal, and when | Created as you use the Service |
| Technical information | IP address, browser type, device, time zone, error logs | Your browser and our hosting providers |
| Communications | Messages and support requests you send us, and any files you attach to a support request | You |
| Support request details | The page you were on (you can leave it out), app version, environment, browser name and version, your name, email and company, and the time | Added by the Service when you send a support request |
Support requests. When you send a request from the Support form in the Service, we save what you write (type, subject, description, severity, and any figure you say looks wrong) and any files you attach (up to 3: pictures, PDFs, spreadsheets or text files), with the details in the table above. Please don't attach customer contracts or personal data. The form shows those details before you send, and you can untick the page address to leave it out. We use them only to answer and fix your request. You can see your own requests, and where each one is, under My requests; Contranomics staff who handle support see them too, but other Users at your organization do not. Only you and those staff can download your attachments; our emails about a request link to it in the Service and never carry the files.
We do not collect payment card details. The Service is not designed for sensitive personal information (such as health information or government ID numbers), and we ask Users not to enter it.
3. How we use information
We use personal information only to run and improve the Service:
- Provide the Service, including deal calculations, approvals, exports and audit records
- Keep accounts secure, detect misuse and fix errors
- Answer support requests and send service messages, such as approval requests and security notices
- Improve the Service using combined, de-identified information about which features are used
- Send product news by email, which you can turn off at any time (Section 11)
- Meet legal obligations and enforce our agreements
We do not sell personal information, and we do not use it for targeted advertising.
4. Customer Data
Customer Data belongs to the Customer. For Customer Data, we act as a service provider (also called a processor): we use it only to provide the Service to that Customer, as our agreement with them allows.
- Each Customer's data is kept separate from other Customers' data.
- Customers control which of their Users can see sensitive figures, such as costs and margins.
- Requests about Customer Data (to see, correct or delete it) should go to the Customer that holds it; we will help them respond.
- We do not use Customer Data to train AI models.
5. AI features
Some optional features use artificial intelligence (AI) to draft text, such as approval note summaries. They stay off unless a Customer's administrator turns them on.
- When a User asks for a draft, we send only the information that draft needs (for example, a deal's summary figures and notes) to our AI provider, Anthropic, PBC, which processes it under its commercial terms to produce the draft.
- AI-drafted text is labelled as such, and a person must review it before it is used.
6. How we share information
We share personal information only as described here, and we never sell it.
Service providers that help us run the Service, under contracts that limit their use of the data:
| Provider | What they do for us | Information involved |
|---|---|---|
| Vercel | Hosts the website and app | Information passing through the Service |
| Neon | Hosts the database | Account information, Customer Data, support requests and their attachments |
| Anthropic | Optional AI drafting (Section 5) | Deal information sent for a draft |
| Email correspondence | Name, email address | |
| Resend | Sends support request emails and their confirmations | Name, email address, company, and the support request with its details |
| Amazon Web Services (AWS) | Stores uploaded files and saved PDFs | Uploaded files |
Other sharing:
- Within your organization: other Users at your Customer can see deal information according to the roles your administrator sets.
- Legal reasons: when required by law, or to protect the rights, safety or security of Contranomics, our Customers or others.
- Business transfers: if Contranomics is involved in a merger, acquisition or sale of assets, under the same protections as this policy.
- With your consent: when you or your organization asks us to share it.
7. Cookies
We use only essential cookies, the ones the Service needs to work:
- Keeping you signed in
- Remembering your settings, such as filters and page layout
- Protecting the Service against misuse
We do not use analytics or advertising cookies. If that changes, we will update this policy first and ask for consent where the law requires it.
8. How long we keep information
We keep information only as long as needed for the purposes in this policy.
| Information | How long |
|---|---|
| Account information | While the account is active, then 90 days |
| Customer Data | For the length of the Customer's agreement; when it ends, the Customer can export its data, and we delete it within 90 days |
| Activity and approval records | As long as the Customer needs them for its own audit and legal requirements, as set in our agreement |
| Backups | Up to 90 days, then overwritten |
| Support requests and their attachments | While the Customer's agreement is active, then deleted with its Customer Data within 90 days; a request's attachments are always deleted with the request |
| Technical logs | 90 days |
9. Security
We use technical and organizational measures to protect information, including:
- Encryption of data in transit (TLS) and at rest by our hosting providers
- Separation of each Customer's data from other Customers' data
- Role-based access, so Users see only what their role allows
- Access by our staff only when needed to run or support the Service
- Records of who changed and approved what
No system is completely secure. If a breach affects your personal information, we will notify you and the authorities as the law requires.
10. Your privacy rights
Depending on the US state you live in, you may have these rights over your personal information:
- Know and access: what we hold about you and how we use it
- Correct: fix information that is wrong
- Delete: ask us to delete it, with some legal exceptions
- Portability: get a copy in a usable format
- Opt out of sale, sharing or targeted advertising: we do none of these
- Non-discrimination: we will not treat you differently for using your rights
- Appeal: ask us to reconsider if we decline a request
How to make a request: email support@contranomics.com. We will check your identity, usually through the email on your account, and respond within 45 days. Someone you authorize can make a request for you with proof of that authority.
If your request is about Customer Data held by your employer or another organization, contact that organization first (Section 4).
11. Emails from us
- Product news: we may email you about new features and updates. Every such email has an unsubscribe link.
- Service messages: approval requests, security notices, account messages and confirmations of support requests you send are part of the Service, so they continue while you use it.
- We do not send text (SMS) messages.
12. Children
The Service is for business use and is not meant for anyone under 18. We do not knowingly collect information from children; if we learn we have, we will delete it.
13. Where data is kept, and changes to this policy
- Location: information is stored and processed in the United States.
- Changes: we will update the date at the top when this policy changes. For important changes, we will tell Customers by email or in the Service at least 15 days before they take effect.
14. Contact us
Questions or complaints about privacy: support@contranomics.com.